Question 1

How quickly can you respond to a service call in San Marcos?

Accepted Answer

We pride ourselves on fast response times. For most service calls in San Marcos and surrounding areas, we can arrive within 1-2 hours during business hours. For emergencies, we offer 24/7 service and typically respond within 45 minutes to an hour.

Question 2

Do you offer warranties on your garage door repairs and installations?

Accepted Answer

Absolutely! All our repair work comes with a 90-day warranty on labor and parts. For new garage door installations, we offer a comprehensive warranty that includes 1 year on labor and manufacturer warranties on parts and doors that can extend up to 10 years depending on the product.

Question 3

What are the signs that my garage door springs need replacement?

Accepted Answer

Common signs include: the door feels heavier than usual, the door won't stay open, you hear loud banging noises, the door opens unevenly, or you can see visible gaps in the spring coils. If you notice any of these signs, it's important to call a professional immediately as broken springs can be dangerous.

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